Privacy Policy

Welcome to our stock market training platform. This privacy policy explains how we collect, use, protect, and share your personal information, in accordance with Law 25 (formerly Bill 64) of Québec and PIPEDA (Personal Information Protection and Electronic Documents Act) of Canada.

 
1. Definition of Personal Information

Personal information includes any information that allows us to identify you directly or indirectly, such as your name, email address, payment details, etc. If the data cannot identify you without disproportionate effort, it is not considered personal information.


2. Collection of Personal Information

a. Automatically Collected Information
When you browse our website, we automatically collect anonymous data for statistical purposes, such as your browser type and your Internet service provider. This information does not allow us to directly identify you.

b. Information Voluntarily Provided
We collect your personal information when you:

  • Create an account on our platform.

  • Register for our courses.

  • Make a payment to access our services.

  • Use our contact or support forms.

c. Cookies
We use cookies to enhance your user experience and analyze website usage via Google Analytics. You can manage your cookie preferences through our consent banner or by adjusting your browser settings.

3. Use of Personal Information

Your personal data is used to:

  • Provide access to our training services.

  • Process your payments securely via third parties.

  • Send you communications related to your courses (invoices, updates, etc.).

  • Inform you of new services or special offers (only with your consent).

If you have agreed to receive our newsletters and promotional offers, you can withdraw your consent at any time by clicking the unsubscribe link in our emails.

4. Sharing of Personal Information

Your information will only be shared with third parties in the following cases:

  • Third-party service providers (e.g.: payment processors like Stripe).

  • Compliance with legal obligations.

  • Marketing or communication partners (with your consent).

5. Retention Period

Your personal data is kept for 3 years after your last interaction with our services. You may request deletion at any time, unless retention is required by law.

6. Your Rights

According to Law 25, you have the right to:

  • Access your personal data.

  • Correct inaccurate information.

  • Withdraw your consent to the use of your data.

  • Request deletion of your personal information, except when retention is required by law.

To exercise your rights, contact us at info@master-zone.com

7. Protection of Personal Information

We implement technical and organizational measures to protect your data against unauthorized access, misuse, or loss. Access to your data is limited to authorized personnel only.

Our servers are hosted by PlanetHoster (current host), and we use WooCommerce to manage transactions on our platform.

  • Payments: We use secure processors like PayPal and Stripe via WooCommerce. These services process payments on their servers, and we never have access to your complete credit card details.

  • Data stored outside Canada: Some of your data may be processed internationally (e.g., Stripe and PayPal may store data in the U.S. and Europe). These suppliers apply strict security measures in compliance with Law 25 and GDPR.

  • Additional rights for certain jurisdictions: Users in specific regions (such as California under CCPA or the European Union under GDPR) may have additional rights. For specific details, please contact info@master-zone.com

8. Third-Party Plugins and Services

Our site may contain links or services from third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies.

9. Changes to This Policy

We reserve the right to update this policy at any time. Any modifications will be posted on this page with an updated revision date.

10. Accessibility

We are committed to making our information accessible to all users, including those with disabilities. To request content in an accessible format or assistance, contact us at info@master-zone.com

11. Contact

For any questions regarding this privacy policy, please contact:

Privacy Officer
Email: info@master-zone.com

12. Complaints

If you believe that your personal information rights have not been respected, you may file a complaint with the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.

13. Requests for Access, Correction, or Deletion

You have the right to request access, correction, or deletion of your personal information collected through our platform.
Please contact us at info@master-zone.com

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